Frequently Asked Questions

I was able to register my account successfully, but I did not receive an e-mail confirmation to activate my account?

Sometimes emails sent from CAMA Plan end up in your spam/junk folder, please check your mailbox and add us to your safe senders list.

I am trying to register for online access but I don’t remember what my Account No. is.
 How do I get my Account No. ?

To receive your Account No., please click on this “Retrieve Account No.” and we will e-mail you all your active Account No.’s.

When registering, I get errors that my account number, email or last 4 digits of SSN# are incorrect.
How do I resolve this?

In order to register your account with CAMA Online, your account number, email and last 4 digits of SSN# should match our records. If you are still unable to register, please contact our office and confirm that we have your most updated information.

I forgot my password, how do I retrieve it?

To receive your password, simply click on the “Forgot Password” link and input your username. Once your username is verified, an e-mail will be sent with your account login information.

My account is locked, how do I have it unlocked?

Protecting your information is important to us, so if you attempted to login 3 times and were unsuccessful then your account will be locked. To have your account unlocked, please Contact us or contact our office 866.559.4430 and one of our representatives will unlock your account for you.

Will my old username & password work on CAMA Online?

Unfortunately we did not carry over user information from our old system. If you have not logged into your account since our system was changed, please register your account and create a new username and password.

I received an e-mail that informed me that my account was established, but I cannot register my account online?

After you open a new account with CAMA, please allow 24 – 48 hours for your account information to become available online before attempting to register your account. If you continue to experience difficulties, please Contact us for assistance.